At Mahfaana, customer satisfaction is important to us. As our products are handcrafted skincare and personal care items, we maintain strict hygiene and quality standards. Please review our Return & Refund Policy before making a purchase.

Due to the nature of skincare and personal care products, we do not accept returns on products that have been opened, used, or tampered with. Returns or replacements may only be considered in the following cases: You received the wrong product. The product was damaged during shipping. The product was defective upon arrival. An item was missing from your order.

If you experience any of the above issues, please contact us within 48 hours of receiving your order. To process your request, please provide: Your order number Full name and contact details Clear photographs of the product and packaging A brief description of the issue Requests submitted after 48 hours of delivery may not be eligible for review.

For hygiene and safety reasons, we cannot accept returns or exchanges for: Opened or used products Products damaged due to misuse, improper storage, or mishandling Products purchased during clearance or final sale promotions (unless received damaged or defective) Products with allergic reactions resulting from individual sensitivities

Mahfaana products are made with carefully selected ingredients; however, every individual's skin is unique. We strongly recommend: Reading ingredient lists carefully before purchase. Performing a patch test before full use. Mahfaana cannot offer refunds or exchanges for allergic reactions, sensitivities, or personal preference regarding scent, texture, or product performance.

If your refund request is approved: Refunds will be processed through the original payment method where applicable. For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another mutually agreed method. Refund processing may take 7–14 business days, depending on the payment provider or banking institution. Shipping charges are generally non-refundable unless the return is due to an error on our part.

Where appropriate, Mahfaana may offer a replacement product instead of a refund. Replacement requests are subject to: Product availability Verification of the issue reported

Orders may be cancelled before dispatch by contacting our customer support team. Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

Mahfaana reserves the right to refuse any return, refund, or replacement request if: The claim does not meet the conditions outlined in this policy. Evidence provided is insufficient. The product has been used, altered, or damaged after delivery.

For return, refund, or replacement requests, please contact: Mahfaana Email: info@mahfaana.com Website: www.mahfaana.com By placing an order with Mahfaana, you acknowledge and agree to this Return & Refund Policy. We appreciate your trust in our handcrafted skincare products and are committed to ensuring a positive experience with every purchase.