Welcome to Mahfaana. These Terms & Conditions ("Terms") govern your access to and use of the Mahfaana website, products, and services. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website and services.

Mahfaana is a skincare and wellness brand offering handcrafted, natural, and personal care products, including but not limited to cold-processed soaps, body butters, sugar scrubs, bath products, and related items.

By using our website, you confirm that: You are at least 18 years of age or have the permission of a parent or legal guardian. You have the legal capacity to enter into binding agreements. All information provided by you is accurate and complete.

We strive to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate. However: Product colors, packaging, and appearance may vary slightly from images shown online. Because our products are handcrafted and made with natural ingredients, slight variations in texture, color, and scent may occur. We reserve the right to modify product formulations, packaging, and pricing without prior notice.

All orders are subject to availability and acceptance. Mahfaana reserves the right to refuse, cancel, or limit any order at our discretion. Once an order is placed, you will receive an order confirmation. This confirmation does not guarantee acceptance of the order. We reserve the right to cancel orders due to pricing errors, stock limitations, suspected fraud, or other unforeseen circumstances.

All prices are listed in Pakistani Rupees (PKR) unless otherwise stated. Prices are subject to change without notice. Payment must be completed through approved payment methods available on our website. Mahfaana is not responsible for any additional charges imposed by banks, payment gateways, or financial institutions.

Delivery timelines are estimates and may vary depending on location, courier services, weather conditions, or other external factors. Mahfaana is not liable for delays caused by third-party courier services. Customers are responsible for providing accurate delivery information. Additional shipping charges may apply to remote locations.

Due to the nature of personal care and skincare products, returns and exchanges may be limited. Refunds or replacements may be considered if: The product received is damaged during transit. The wrong product was delivered. The item is defective upon receipt. To request a refund or replacement, customers must contact us within 48 hours of receiving their order and provide supporting photographs where applicable. Mahfaana reserves the right to assess and approve refund or replacement requests at its sole discretion.

Our products are formulated using carefully selected ingredients; however: Individual skin reactions may vary. Customers are advised to perform a patch test before full use. If irritation or discomfort occurs, discontinue use immediately. Mahfaana products are not intended to diagnose, treat, cure, or prevent any medical condition. Customers with allergies, skin conditions, or medical concerns should consult a healthcare professional before using any skincare product.

All content on the Mahfaana website, including but not limited to: Logos Product names Images Graphics Videos Text Designs Marketing materials is the property of Mahfaana and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, or used without prior written permission.

Users agree not to: Use the website for unlawful purposes. Interfere with website functionality or security. Upload harmful, offensive, or misleading content. Attempt unauthorized access to website systems or data. Mahfaana reserves the right to restrict access to users who violate these Terms.

To the maximum extent permitted by law, Mahfaana shall not be liable for: Indirect, incidental, or consequential damages. Loss of profits, revenue, or business opportunities. Delays, interruptions, or technical issues affecting website access. Allergic reactions or misuse of products contrary to provided instructions. Our total liability relating to any order shall not exceed the amount paid for the product purchased.

Our website may contain links to third-party websites, payment providers, or social media platforms. Mahfaana is not responsible for the content, privacy practices, or operations of third-party services.

Promotional offers and discount codes may be modified or withdrawn at any time. Discounts cannot be combined unless expressly stated. Mahfaana reserves the right to cancel promotions in cases of misuse or technical errors.

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Mahfaana reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will become effective immediately upon publication on our website.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from the use of our website, products, or services shall be subject to the exclusive jurisdiction of the courts of Pakistan.

For questions regarding these Terms & Conditions, please contact: Mahfaana Email: info@mahfaana.com Website: www.mahfaana.com By accessing our website, placing an order, or using Mahfaana products and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.