At Mahfaana, we are committed to delivering your orders safely and efficiently. Please review our Shipping Policy to understand how we process and ship orders.

Orders are processed within 1–3 business days after confirmation of payment or order placement. Orders placed on weekends or public holidays will be processed on the next business day. During sales, promotional campaigns, or peak seasons, processing times may be slightly longer.

Mahfaana currently ships across Pakistan. For international shipping inquiries, please contact us directly before placing an order.

Estimated delivery times are: Major Cities: 2–5 business days Other Areas: 3–7 business days Remote Locations: Delivery times may vary depending on courier coverage. Please note that delivery timelines are estimates and may be affected by weather conditions, public holidays, courier delays, or unforeseen circumstances.

Shipping charges are calculated at checkout based on the delivery location and applicable promotions. Any free shipping offers will be clearly communicated on our website and marketing channels. Mahfaana reserves the right to modify shipping charges without prior notice.

Once your order has been dispatched, you may receive tracking information via email, SMS, or WhatsApp, where applicable. Customers can use the provided tracking details to monitor their shipment directly through the courier service.

Customers are responsible for providing accurate shipping details, including: Full name Contact number Complete delivery address Mahfaana is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information.

While we work with reliable courier partners, delivery delays may occasionally occur due to: Weather conditions Public holidays Political or transportation disruptions Courier operational issues High order volumes Mahfaana shall not be held liable for delays caused by third-party courier services.

If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery. To help us resolve the issue promptly, please provide: Your order number Clear photographs of the package and products received A description of the issue After review, we will work towards an appropriate resolution, which may include a replacement or refund where applicable.

If a delivery attempt is unsuccessful due to: Customer unavailability Incorrect address details Refusal to accept the package additional delivery charges may apply for re-dispatching the order.

Mahfaana shall not be responsible for delays or failure to deliver orders due to events beyond our reasonable control, including but not limited to natural disasters, strikes, government restrictions, transportation disruptions, or other unforeseen circumstances.

For any shipping-related questions or assistance, please contact us: Mahfaana Email: info@mahfaana.com Website: www.mahfaana.com By placing an order with Mahfaana, you acknowledge and agree to the terms outlined in this Shipping Policy.